Terms of Service and Sales
Last updated: 02/08/2026
Welcome to VignAUTO. By using our service, you agree to comply with these terms of service. Please read them carefully.
Service Usage
VignAUTO allows you to purchase highway vignettes for various European countries. You agree to provide accurate and complete information when using our service. You are responsible for all activities that occur under your account.
User Accounts
When you create an account on our platform, you must provide accurate and complete information. You are responsible for protecting your password and for all activities that occur under your account.
Payments and Refunds
Prices displayed on our site include all applicable taxes. Payments are processed securely by our payment partners. Refunds may be granted in accordance with our refund policy and applicable laws.
Right of Withdrawal
In accordance with European legal provisions on consumer protection, you benefit from a right of withdrawal under the following conditions:
Exception for Digital Content
In accordance with Article 16(m) of European Directive 2011/83/EU, the right of withdrawal does not apply to digital vignettes. Digital highway vignettes constitute digital content whose performance begins immediately after purchase, upon their activation and linking to a specific license plate. By proceeding with the purchase, you acknowledge and accept that the digital vignette is activated immediately and that you consequently lose your right of withdrawal.
Legal basis: Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, Article 16(m) — supply of digital content not supplied on a tangible medium where performance has begun with the consumer's prior consent.
At checkout, you must tick a box confirming that you expressly consent to the immediate performance of the digital content and that you acknowledge losing your right of withdrawal once the vignette is activated.
Since VignAUTO exclusively sells digital vignettes that are activated immediately, the 14-day withdrawal right provided by European legislation does not apply to any of our products. If you have any questions, please contact our customer service.
Delivery and Activation
Your electronic vignette is delivered digitally according to the following terms:
- After payment validation, your electronic vignette will be sent to you by email within a maximum of 2 business hours
- The vignette will be automatically activated on the start date you chose when placing your order
- It will be valid upon receipt and according to the specific rules of the country concerned (see Specific Sales Conditions section)
Refund Policy
Refunds are subject to strict conditions due to the digital nature of the service:
No Refund After Activation
Once the digital vignette has been activated and linked to a license plate, no refund is possible, regardless of the reason. Vignette activation is irreversible and constitutes full performance of the service. This includes, but is not limited to, the following situations:
- Trip cancellation or modification
- Personal reasons or change of mind
- Vehicle change after activation
- Duplicate purchase by mistake (if the vignette is already activated)
Refund eligibility conditions (non-activated vignettes only):
- The vignette has not yet been activated by road authorities
- The request is made at least 48 hours before the start date of validity
- The service has not been used (no highway passage recorded)
Except as provided by law, any refund will be processed within a maximum of 14 days after acceptance of the request, using the same payment method as that used for the purchase.
Specific Sales Conditions
Highway vignettes are subject to specific rules for each country. It is important to understand these conditions before your purchase.
Country-specific rules:
Please carefully check validity dates before your trip. Rules may vary depending on vignette type and country.
Limitation of Liability
VignAUTO provides this service 'as is' without warranty of any kind. We will not be liable for any indirect, special, or consequential damages resulting from the use of or inability to use our service.
User responsibilities:
- Accuracy of the entered license plate - any error may render the vignette invalid
- Accuracy of personal data provided during purchase
- Accuracy of vehicle information (type, category, etc.)
- Appropriate choice of travel and validity dates
- Verification of vignette validity after receipt on the official websites of the road authorities of the country concerned
- VignAUTO cannot be held responsible in case of a negative road check. The customer is solely responsible for ensuring that their vignette is valid and active before driving on toll motorways
VignAUTO liability limitations:
- Temporary technical problems or service outages
- Third-party payment service malfunctions
- Force majeure events beyond our control
- Indirect damages, loss of profits, or consequences of delays
The user is solely responsible for verifying their data before confirming the purchase.
VignAUTO Assistance Subscription
Any purchase of a vignette on VignAUTO automatically triggers the subscription to the VignAUTO Assistance plan within 48 hours following the purchase, unless the customer opts out before this deadline expires.
Automatic Activation
The VignAUTO Assistance subscription is automatically activated 48 hours after your first vignette purchase. During this 48-hour period, you can cancel the subscription activation free of charge from your client dashboard or by contacting [email protected].
A notification email is sent to you immediately after your vignette purchase, informing you of the upcoming subscription activation and the cancellation options.
Pricing
The VignAUTO Assistance subscription is billed at a rate of €34.90 including tax per month. The first charge occurs 48 hours after your vignette purchase, then on the same day of each subsequent month.
No minimum commitment period is required.
Services Included in the Subscription
- Expiration alerts by email and one-click renewal of your vignettes
- Unlimited route calculation with toll, fuel, and vignette details by country
- Digital country guides updated with every regulatory change
- Live chat support within 4 business hours in case of a roadside inspection
- Refund of non-activated vignettes, without supporting documentation
Cancellation
You can cancel your subscription at any time, without fees and without justification, from your client dashboard (Subscription tab) or by sending an email to [email protected].
Upon cancellation, you retain access to all subscription services until the end of the already paid period. No further charges will be made after cancellation.
Your previously purchased vignettes remain valid and your purchase receipts remain downloadable forever, even after subscription cancellation.
You can also pause your subscription for a period of 3 months instead of cancelling it. During the pause, no charges are made and you resume at the same rate.
Payment Methods
Monthly charges are made to the payment method used during the initial vignette purchase. You can change your payment method from your client dashboard.
Right to Object
In accordance with applicable regulations, you have the right to object to the automatic subscription setup. This right can be exercised during the 48-hour period following the vignette purchase, before the effective activation of the subscription.
To exercise your right to object, log in to your client dashboard or send an email to [email protected] specifying your purchase email address and your wish not to subscribe to the plan.
Termination
We reserve the right to suspend or terminate your access to our service at any time, for any reason, without notice.
Changes to Terms
We reserve the right to modify these terms at any time. Changes become effective immediately upon posting on our site. Your continued use of the service after such changes constitutes your acceptance of the new terms.
Contact Us
If you have any questions about these terms of service, please contact us at the address provided in our legal notice.